Bond Hotels

Holidays With Care Ltd’s Statement of Purpose

Welcome:

Holidays With Care Ltd provides personal/social care for adults within the Bond Group Holiday locations and activities.

Support Objectives:

Holidays With Care Ltd aims to

• Offer skilled care to enable people who use our services to achieve their optimum state of health and well-being
• Treat all people who use our services and who work for Holidays With Care Ltd and all people who visit with respect at all times.
• Uphold the human and citizenship rights of all Service Users, their carers and families.
• Support individual choice and personal decision-making as the right of all Service Users
• Respect and encourage the right of independence of all Service Users
• Recognise the individual uniqueness of Service Users, and other visitors, and treat them with dignity and respect at all times
• Respect individual requirement for privacy at all times and treat all information relating to individuals in a confidential manner
• Recognise the individual need for personal fulfilment and offer individualised programmes of meaningful activity to satisfy the need of Service Users.

Service User Bands:

• Older Persons
• Younger Adults
• Physical Disability
• Dementia
• Learning Disability
• Sensory Impairment
• Mental health
• Autistic Spectrum Disorder

Registered Provider:

Holidays With Care Ltd

145 Bond Street

Blackpool

Lancashire

FY4 1HG

01253 403928

Ownership of Bond Holidays since 2004, specialising in providing the finest and most comprehensive holidays and transport for people with disabilities, special needs, their carers, friends and families.

Nominated Individual/Registered Manager:

Name: Jacqueline Johnson

Experience: 20years care/nursing/managerial experience in a wide variety of settings, covering adult and child, physical disabilities, learning disabilities, autism, and behaviour which challenges the service

Qualifications: RNLD nurse, RMA.

Tel: 07932877465

Staff Profile:

A list of current staff, their experience and training is available on request. The staff allocated to support you will be chosen in order to match their skills with your needs. Care/support staff work on a rota system which ensures that the service is staffed by the appropriate number and skill mix, including weekends and public holidays. New employees are inducted to National Training Organisation standards within 12 weeks of employment. We manage and train our employees with the aim that all of our carers/support staff achieve NVQ level 2. All other employees will receive the training appropriate to their work.

Services offered:

Service Users Care Plans and risk assessments are created and reviewed on an individual basis, according to assessed need, but at least for every holiday booking.

Therapeutic Activities:

Holidays With Care Ltd has a policy of promoting the maintenance of Service Users’ normal social networks and social activities. The Service User’s Care Plan includes a facility for recording the life history, social networks and contacts, and preferences for activities and hobbies in order that the Service User is offered access to those networks and activities which are appropriate and desired.

Privacy and Dignity:

We aim to respect your privacy and dignity at all times. Please speak out, or speak to the Registered Care Manager if your privacy or dignity is not being respected.

Service Users Privacy:

• All Service Users have the right to be alone or undisturbed and be free from public attention or intrusion into their private affairs. The staff of the agency are guests in the Service Users Holiday Accommodation.
• Staff will enter a Service User’s Holiday accommodation or private bedroom room within the property only with express consent.
• Staff of the agency respect the rights of Service User’s to make telephone calls without being overheard or seen by a worker
• Records are designed, used and stored so as to assure privacy. Legislative controls over records, such as the Data Protection Act, will be adhered to, and the Service Users express permission in writing will be sought before information is passed to any person other than those directly concerned with the care of the Service User.
• Records will be made available to the Service Users principle carer and family according to the wishes of the Service User.

Service User’s Dignity:

• Your dignity is a matter of prime importance to us, and all staff receive training in this area.
• You will be asked by which name you wish to be addressed, and these names will be recorded on your Service User plan and used by all staff. You are perfectly entitled to ask that your principle carers use one name, and others use another name. The level of familiarity is under your control. In the absence of information to the contrary, staff will address you formally, using your title and surname
• Staff are trained to be sensitive to your feelings when in company.
• The agency seeks to reduce any feelings of vulnerability which Service User’s may have as a result of disability or illness.

Making a complaint and giving compliments:

(extracts from policy- full version available on request)

We believe that complaints and compliments are a valuable indicator of quality of Service, and an opportunity to improve that quality. We do not wish to confine complaints to major issues. We encourage Service Users to comment when quite minor matters are a problem to them. It is our policy that all matters which disturb or upset a Service User should be reported, recorded, and corrective action taken. Only in that way can we work towards meeting our aim of continuously improving our service.

Our commitment is that:

• All complaints will be taken seriously
• All complaints will be acted upon with fairness and impartiality
• You will receive a response within 24 hours of the complaint being made, and a final reply within 28 days.
• If the complaint is upheld, you will receive a written apology and appropriate action will be taken to rectify the complaint
• Service Users are entitled to involve an impartial third party in the complaint procedure if they wish